Terms & Conditions
This website (“Site”) is owned and operated by RAH TECH PTE. LTD. (“Rah Tech”, “We”, “Us” and “Our”).
By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions; policies referenced herein and/or available by hyperlinks. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or making changes to our Site without notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitute acceptance of those changes.
1. Our Service
1.1 Our Site is only intended for use by businesses and companies in Singapore. We only accept orders from businesses and companies within Singapore.
2. Terms of Sales
2.1 By placing an order, you are offering to purchase a product and subject to our terms and conditions. All orders are subject to stock availability and confirmation of the order price. Order dispatch time may vary according to stock availability and any guarantees or representations made as to delivery lead time are subject to any delays resulting from shipment delays or force majeure for which we will not be responsible.
3.1 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product.
4. Product/Site Descriptions
4.1 Rah Tech attempts to be as accurate as possible in describing the products available to purchase online. We do not warrant that product descriptions or other content of any Rah Tech Services are accurate, complete, reliable, current, or error-free.
5.1 To the extent permitted by law, Products are covered by the Supplier’s Warranties.
5.2 Rah Tech’s responsibility with respect to the warranties for the Products is to pass on to Purchaser the benefit of any such Supplier’s Warranties to the extent it is able to.
5.3 Rah Tech does not warrant that repair facilities or parts will be available in respect of any of the Products.
5.4 The Supplier’s Warranties are in substitution for all other terms, guarantees, conditions and warranties, whether implied by statute or otherwise and Rah Tech expressly excludes all such other terms, guarantees, conditions and warranties.
5.5 Software Products are not warranted by Rah Tech under these Terms. Such Software Products are warranted in accordance with relevant license agreements governing their use.
6. Promotions/Discount Codes
6.1 We may from time to time offer promotions and/or discount codes which may apply in respect of any, or certain specified, purchases made through this Site. The conditions of use relating to any promotion/discount code will be specify at time of event and subject to changes without notice.
7. E-Store Aruba Instant On AP22 (RW) Bundle Promotion
7.1 Promotion is valid from 1 August 2022 till 31 October 2022, while stocks last.
7.2 Promotion is only valid to end-user companies who purchase the qualified Aruba Instant On bundles within the stated promotion period and strictly for own use.
7.3 Promotion is not valid with any deal discounting as determined by Aruba and/or any other promotional offer in accordance with Aruba policies.
7.4 Free vouchers issuance is managed solely by Aruba and Aruba-appointed agency. Vouchers issued may be in the form of electronic format and is non-convertible to cash. No substitution of vouchers by end-customer will be honored. All vouchers are awarded “as is” and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). Aruba and Aruba-appointed promotion agency reserve the rights to substitute or change the vouchers without prior notice.
7.5 End Customer to submit an email with Proof of Purchase (POP) to Aruba-appointed agency for claiming of voucher(s) associated with the purchased promotion. POP may be a Purchase Order, Invoice or Delivery Order but must indicate End Customer Company Name, Date of Purchase, Reseller Name, Offer Name, Product SKU# and Quantity. Submission of documents does not automatically qualify the end-customer for the promotion. Claims and documents have to be validated in accordance with the Promotion Terms and Conditions. End-customer must submit the promotion claim to [email protected] or WhatsApp to 88986736 by 15 November 2022. Complete promotion claim must be received on or before the stated claims submission cut-off date. Claims submitted after the deadline shall be disqualified from the promotion without prior notice. Vouchers will be released to eligible end-customer within 60 calendar days after 15 November 2022. Aruba-appointed agency will notify the end-customer for the confirmation and approval of claim. Vouchers will be sent to End Customer via the email address used for submitting the claim. End Customers will be given sixty (60) days upon receipt of notification to claim their prize. Unclaimed prizes will be forfeited without prior notice after the 60-day claiming period.
7.6 Each eligible End Customer is limited to a maximum claim of $600 within the stated promotional period.
7.7 Eligibility for the promotion shall be determined by Aruba in its sole discretion and Aruba reserves the right to not allow or to disqualify the eligibility of any End Customer for the promotion at any time, in its sole discretion.
7.8 Aruba reserves the rights to amend the Promotion Terms and Conditions and/or suspend the promotion (in whole or in part) at any time, without liability to you. Aruba’s decision on any disputes will be final.
8. Shipping & Returns/Cancellations
8.1 We only ship within Singapore.
8.2 You will be entitled to Free Shipping for order above $300. For transactions below $300, a shipping fee of $25 is chargeable.
8.3 Returns must be done within five (5) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
(a) Wrong items received
(b) Products are defective or damaged upon arrival
8.4 The general requirements for returns are as follows:
(a) You have proof of purchase – Order invoice number and DO number
(b) The goods must be in new condition and returned in the original, unopen packaging with all original accessories (including manuals, warranty cards, certificate of authenticity)
(c) All sealed items must not be opened
(d) The product must not have been used or installed or had any data inputted
8.5 One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.
8.6 If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact us at [email protected] . Our service team will verify the return reason and arrange a return pick-up for you. We will pick up the products and conduct an evaluation within seven (7) working days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received at our end.
8.7 If your return is valid, we will process your refund or replacement based on what you have indicated to our service team. We will reimburse you with a refund through the same mode of payment that was made in the original purchase. If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
8.8 Cancellation of a confirmed order is not allowed unless otherwise agreed in writing by Rah Tech. Any order cancellation possibility is subjected to respective vendor’s approval.
8.8.1 Cancellation is strictly not allowed for E-Store orders.
9. User Account Registration and Security
9.1 In accessing and/or using our Site, you may be required to register a corporate account. You shall provide us with accurate, complete and updated information as may be required during registration. If you choose to register with our Site, it will be your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you should preserve the confidentiality of your username and password. You are solely responsible for your own losses and losses incurred by us and others (including other users) to any unauthorized use of your account.
10. Intellectual Property
10.1 Your use of the Site and its content grants no rights to you in relation to our intellectual property right including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Site and its content.
10.2 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Site or the computer codes of elements comprising the Site other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
10.3 We do not encourage the submission of any confidential or proprietary information from you. Should you choose to submit information, text, photos, graphics or other content to us via the Site, you grant us a right to such materials at our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Site. By submitting any such material to us, you are representing that material as your own original work.
11. Our Liability
11.1 We warrant to you that any product purchased from us through our Site is of satisfactory quality.
11.2 Our liability in connection with any product purchased through our Site is strictly limited to the purchase price of that product.
11.3 Unless otherwise stated, all product warranties will be covered by the respective brand owner.
11.4 As mandated by Singapore, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Events Not Within Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”)
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-out or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunication networks; or
(f) the acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. Links to Third-Party Websites
13.1 The Site may include hyperlinks to websites which are owned or operated by third parties. Such third-party websites are not under our control. Hyperlinks are provided only as a form of convenience and if you use these links, you will leave this Site. Rah Tech is not obligated to review any third-party website and does not control any of the third-party websites, and is not responsible for any of the third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from this Site, it is at your sole risk and you shall be deemed subject to the privacy policies, terms and conditions of those third-party websites; these Terms are not applicable to your use of such third-party websites.
14. Governing Law & Jurisdiction
14.1 By accessing our Site and/or using our online services, you agree that such access and/or use as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.