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Terms & Conditions

This website is owned and operated by RAH TECH PTE. LTD. (“Rah Tech”, “We”, “Us” and “Our”).

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Our Service

1.1  Our site is only intended for use by businesses and companies in Singapore. We only accept orders from businesses and companies within Singapore.

2. Terms of Sales

2.1  By placing an order, you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

3. Pricing

3.1  Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product.

4. Product Descriptions

4.1  Rah Tech attempts to be as accurate as possible in describing the products available to purchase online. We do not warrant that product descriptions or other content of any Rah Tech Services are accurate, complete, reliable, current, or error-free.

5. Warranty

5.1  To the extent permitted by law, Products are covered by the Supplier’s Warranties.

5.2  Rah Tech’s responsibility with respect to the warranties for the Products is to pass on to Purchaser the benefit of any such Supplier’s Warranties to the extent it is able to.

5.3  Rah Tech does not warrant that repair facilities or parts will be available in respect of any of the Products.

5.4  The Supplier’s Warranties are in substitution for all other terms, guarantees, conditions and warranties, whether implied by statute or otherwise and Rah Tech expressly excludes all such other terms, guarantees, conditions and warranties.

5.5  Software Products are not warranted by Rah Tech under these Terms. Such Software Products are warranted in accordance with relevant license agreements governing their use.

6. Discount Codes

6.1  We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.

7. Shipping & Returns

7.1 We only ship within Singapore. 

7.2 You will be entitled to Free Shipping for order above $300.  For transactions below $300, we will charge a shipping fee of $25. 

7.3  Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

(a)  You received the wrong items

(b)  For products that are defective or damaged upon arrival

7.4  The general requirements for returns are as follows:

(a)  You have proof of purchase – Order invoice number and DO number 

(b)  The goods must be in new condition and returned in the original, unopen packaging with all original accessories (including manuals, warranty cards, certificate of authenticity)

(c)  All sealed items must not be opened

(d)  The product must not have been used or installed or had any data inputted

7.5  One exchange is allowed per purchase. The exchange product will not be eligible for further exchange or refund unless faulty.

7.6   If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact us at esales@rahtech.sg . Our service team will verify the return reason and arrange a return pick-up for you. We will pick up the products and conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

7.7   If your return is valid, we will process your refund or replacement based on what you have indicated to our service team. We will reimburse you with a refund through the same mode of payment that was made in the original purchase. If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

8. User Accounts

8.1   If you choose to register with our website, it will be your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you should preserve the confidentiality of your username and password. You are solely responsible for your own losses and losses incurred by us and others (including other users) to any unauthorized use of your account.

9. Intellectual Property

9.1   Your use of the Website and its content grants no rights to you in relation to our intellectual property right including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its content.

9.2  You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.

9.3  We do not encourage the submission of any confidential or proprietary information from you. Should you choose to submit information, text, photos, graphics or other content to us via the Website, you grant us a right to such materials at our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website. By submitting any such material to us you are representing that material as your own original work.

10. Our Liability

10.1 We warrant to you that any product purchased from us through our site is of satisfactory quality.

10.2 Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.

10.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.

10.4 As mandated by Singapore, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Events Not Within Our Control

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”)

11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

 (a)  strikes, lock-out or other industrial action;

 (b)  civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

 (c)  fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

 (d)  impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

 (e)  impossibility of the use of public or private telecommunication networks; or

 (f)  the acts, decrees, legislation, regulations or restrictions of any government.

11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12. Links to Third-Party Websites

12.1 Links are convenient, and so we have provided links on this website to third-party websites. If you use these links, you will leave this website. Rah Tech is not obligated to review any third-party website and does not control any of the third-party websites, and is not responsible for any of the third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from this website, you can do entirely at your own risk and you shall be deemed subject to the privacy policies, terms and conditions for those third-party websites; these terms are not applicable to your use of such third-party websites.

13. Governing Law & Jurisdiction

13.1 By accessing this website and/or using the online services, you agree that such access and/or use as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

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